Relationship Management

Dawn Kraemer, Manager

We recognize that our client companies may have different approaches in the disability marketplace, with service needs unique to each company.

Our relationship management:

• Directly meets with each discipline of inforce client base to conduct annual service meeting developing a customized service strategy based on your upcoming priorities/initiatives that tie into our service offerings
• Manages a tracking system to ensure timely responses and follow through of service strategy
• Manages the contacts and coordinates service delivery with all ING Re disciplines
• Coordinates and manages goodwill efforts
• Oversight of our strategic partners
• Commitment to current market trends; data matrix of industry knowledge

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